|Salary:||Â£ 65,000 to Â£ 90,000 per annum|
Head of Multichannel Operations / e-Commerce Retail £90K
Centena are currently partnering a leading retailer that is now looking for a Head of Multichannel Operations. As the Head of Multichannel Operations you will be responsible for the day to day multichannel operations, Customer Support Centres and delivering key changes within the multichannel arena.
You will have 2 direct reports, the Customer Support Centre Manager and a Multichannel Analyst and reporting directly to the Multichannel Director. Responsible for maintaining and developing the multichannel operating model that scales to business needs efficiently and effectively.
Delivering the overall customer journey with a focus on continuous improvement you will provide leadership to the in-house customer support centres and working with 3rd party service providers of technology solutions, CRM systems, knowledge base tools and phone systems.
The ideal candidate will currently be working within a multichannel environment within an operations role, ideally within a multi-site environment and have a thorough understanding of e-Commerce business systems, web platforms and the e-Commerce fulfilment and returns processes.
The salary on offer for this role is between £65K - £90K + Bonus and Benefits.
Please send me your CV for further information and a confidential chat.